Okuphuthumayo — i-akhawunti ingenwe
Qala umise isikhwama ku-app, ubusufona. Ungalindi i-imeyili.
+1 (302) 272-5696Uncedo
Thola impendulo yeqiniso.
Imibuzo eminengi iphendulwe ngaphansi. Nxa owakho ungekho, sithinte — inhlupho zemali kayisizo zokutshiywa zilinde emugqeni.
Usizo olujwayelekileyo
Imibuzo about fees, transfers, verification or your statement.
support@thumapay.comIbhizimusi le-API
Imibuzo yokuhlanganisa, imibuzo yenkokhelo lokwakhiwa kwe-akhawunti.
hello@thumapay.comImibuzo evamileyo
Impendulo zemibuzo ebuzwa kakhulu
Ukuthumela phakathi kwezikhwama kupheleliswa khonapho. Ukuthumela ebhanga kulandela isikhathi sokulungisa esitshengiswa ekuqinisekiseni, esingafika elangeni elilandelayo lomsebenzi. Nxa ukuthumela kusalinde ngaphezu kwesikhathi esikhulunyiweyo, thinta usizo ulenombolo esuka erisidini yakho.
Xhumana lathi support straight away with the transaction reference. If the funds are unclaimed we can often stop them. Once claimed, recovery depends on the recipient agreeing to return them — we will ask, but we cannot compel it.
The usual causes are a blurred document photo, a name that does not match the ID exactly, or an expired document. Uncedo will tell you which one applied rather than making you guess.
Khupha ibhalansi lakho, ubusucela ukuvalwa kusizo. Sizaqinisekisa ngokubhala. Imibhalo yokuthengiselana igcinwa ngemva kwalokho ngoba umthetho wezinkonzo zemali uyakufuna.
Hatshi. Izikhwama ngezomuntu ngamunye njalo zibotshelwe kubuwena obuqinisekisiweyo lesisetshenziswa. Ukuvumela omunye umuntu enze ukuthengiselana e-akhawuntini yakho kwephula imibandela njalo kwenza ube lomlandu ngalokho abakwenzayo.
Thumela i-imeyili kusizo ubhale "Isikhalazo" esihlokweni. Uzathola inombolo lokuvunywa kwamukelwe phakathi kosuku olulodwa lomsebenzi, lempendulo ebhaliweyo. Nxa unganeliseki, ungacela ukuthi kukhangelwe futhi ngumuntu ongazange angenele, njalo sizakunika inombolo yefayela.
Izikhalazo
Indlela isikhalazo esiphathwa ngayo
01
Kwamukelwe
Phakathi kosuku olulodwa lomsebenzi, lenombolo ongayisebenzisa kuloba yikuphi ukulandelela.
02
Kuyaphenywa
Sibuyekeza imibhalo besesibuya kuwe lemibuzo nxa siyidinga, esikhundleni sokuvala udaba ngenxa yokuswela ulwazi.
03
Kuphendulwe ngokubhala
Impendulo ebhaliweyo echasisa isinqumo lezizatho zaso, kugoqela lalapho impendulo ingasiyo obuyifuna.
04
Kuyaqhutshwa nxa kudingeka
Nxa uhlala unganeliseki ungacela ukubuyekezwa ngumuntu ongenzanga isinqumo sokuqala, njalo kakulalutho emithethweni yethu olukuvimbelayo ukusa udaba kubaphathi abalamandla kulo kumbe emathilikhwini. Sinika inombolo yefayela njalo kasivimbeli ukusiwa kwalo.
Usalokhu uminyene?
Sithumele inombolo yokuthengiselana lalokho obulindele ukuthi kwenzeke. Lokho kuvamile ukwanela ukuthi silithole empendulweni yokuqala.